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The National Energy Retail Law commenced in the ACT and Tasmania on 1 July 2012, South Australia on 1 February 2013, New South Wales on 1 July 2013, and Queensland 1 July 2015. These laws set out your rights and responsibilities as a gas and electricity customer.

When you purchase gas and electricity from an energy retailer you are entering a contract. Even if you move into a new property and start using electricity and gas without contacting any retailer you will automatically have a 'deemed arrangement' with the retailer currently responsible for the energy supply to that property. If you are in this situation you are required to contact a retailer and enter into a new contract as soon as possible. You will be responsible for paying for any energy used at your property.

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