tteg PRIVacy policy 

1. Information We Collect

We may collect personal information in the course of providing services, conducting marketing campaigns, or through general business dealings. This may include:

​

• Name, business name, and contact details (email, phone, postal address)

• Billing and payment details

• Energy usage data (meter data, consumption records, invoices)

• Information about your business operations to assess energy needs

• Records of communications with us (emails, phone calls, meetings)

• Identification documents (if required for compliance or verification)

• Marketing-related information (preferences, campaign interactions, website visits, social media engagement)

 

2. How We Use Your Information

We use your personal information for purposes including:

​

Service Delivery

• Providing energy consulting, advisory, and tendering services

• Analysing energy usage and identifying cost-saving opportunities

• Preparing proposals, contracts, and invoices

• Negotiating with energy retailers and network providers on your behalf

• Complying with regulatory, legal, and contractual obligations

​

Marketing Activities

• Sending you newsletters, updates, or promotional offers (email, SMS, or other channels)

• Conducting surveys, competitions, or events

• Personalising and targeting our advertising campaigns

• Analysing marketing effectiveness and improving our communications

 

Direct marketing is conducted in compliance with the Privacy Act 1988 (Cth) and the Spam Act 2003 (Cth). You may opt out of marketing communications at any time (see Section 4 below).

 

3. Disclosure of Information

We may disclose your personal information to:

​

• Energy retailers, distributors, and market operators (for consulting or tendering services)

• Third-party service providers (IT, billing, analytics, email platforms, advertising partners)

• Regulatory or government authorities (where required by law)

• Our professional advisers (lawyers, auditors, accountants)

• Overseas service providers (e.g., cloud storage, email marketing systems) where personal information may be stored or processed outside Australia. In such cases, we take reasonable steps to ensure compliance with the APPs.

 

We do not sell your personal information to third parties.

 

4. Your Rights and Choices

You have the right to:

​

• Access the personal information we hold about you

• Request corrections to your personal information

• Opt out of receiving marketing communications at any time by clicking “unsubscribe” in emails, replying “STOP” to SMS, or contacting us directly

• Request deletion of your personal information, subject to legal obligations

• Lodge a complaint if you believe we have breached your privacy rights

 

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Information is stored securely in electronic or paper form.

​

6. Cookies and Online Tracking​

When you use our website or interact with our digital campaigns, we may collect information using cookies, pixels, or similar technologies. This helps us:

​

• Improve website functionality and performance

• Analyse visitor behaviour

• Deliver targeted advertising

​

You can manage or disable cookies through your browser settings.

 

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website and applies from the effective date of publication.

 

8. Contact Us​

For any questions, privacy concerns, or to exercise your rights, please contact:

 

Trans Tasman Energy Group
Marketing Officer
e: info@tteg.com.au
p: 1300 11 8834
a: 200 Alexandra Parade, Fitzroy VIC 3065

 

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.